If you've got a question, hopefully this page will answer it...
If you've got a question that needs an answer, check out our list below to see if it covers your query. If it doesn't, please feel free to use the Contact Us section to get in touch...
(Q) CAN WE PAY BY CREDIT CARD OVER THE TELEPHONE?
(A) Yes we accept credit cards and debit cards by telephone. Please order online for the best prices, free delivery* and speed of service. We we have limited capacity to take telephone orders, and will add a minimum of £5 +VAT per carton/package to orders by phone.
*Free delivery to the area defined by our carriers on the map at our checkout.
(Q) CAN WE VISIT YOU IN PERSON TO SEE THE PRODUCTS?
(A) Possibly... however, because we are now almost entirely mail-order based, we cannot always see visitors due to high volumes of shipping. Please always give us a quick call first, and don't just visit, as we may not be able to see you without prior appointment. Please note we only accept orders from the UK and Republic of Ireland. Our telephone order line number is 01772 429110 (carriage charged per pack for telephone orders).
We accept the following credit cards online: Mastercard, Visa, Visa Debit, Debit Mastercard
We accept the following credit cards by phone (£5 +VAT per carton applies to these orders):
Mastercard, Visa, Visa Debit ( NB Delivery to card holder's address only).
(Q) WHAT ARE YOUR TYPICAL DELIVERY TIMES?
(A) Orders received are normally dispatched on the same day if received before 11am. Same day desptach cannot be guaranteed at times of high demand. See terms and conditions here. All orders are dispatched between Monday and Friday. Larger orders are sent by courier and smaller orders (usually those up to 2kgs in weight) by Royal Mail.
Delivery Time: Many deliveries can arrive next day. However this is not guaranteed and we ask that you allow three working days for your delivery. Orders despatched on Friday will normally arrive on Monday or Tuesday. We do not offer a guaranteed next day delivery courier service for Saturdays, although occasionally the courier may attempt to deliver. Royal Mail orders sent on Fridays may be delivered on Saturday. Unfortunately there is no option for a Sunday delivery. NB If your order cannot be delivered, please ensure we have permission to leave with a neighbour or in a safe place. Please contact us prior to placing your order if this is likely to be the case. If Royal Mail/courier is unable to deliver, a card may be left for the customer to contact the relevant delivery company to arrange their own collection. If the goods are not collected by the customer, and the goods returned to us as a result, we will be forced to charge carriage paid for the failed delivery.
Royal Mail deliveries: Small orders are sent by Royal Mail with proof of delivery. Normal Royal Mail delivery times apply.
(Q) WHAT IS YOUR RETURNS POLICY?
(A) If your purchase arrives damaged in transit, you must inform us within 24 hours and we will arrange to have the item replaced at our expense. We may also require the damaged goods to be returned to us or to see evidence (photo). Also, do not continue to assemble products if you discover a manufacturing fault in your batch. Please contact us in this event at the earliest opportunity.
(Q) WHAT IS YOUR RE STOCKING POLICY?
(A) If you order the wrong items and would like to return goods, (within 7 days of receipt), you will be responsible for the carriage costs on the returned items to Plastics-Direct.co.uk. We also reserve the right to charge a re-stocking fee of 10% of the goods' returned value. On receipt of the goods at Plastics-Direct.co.uk, providing they are in good condition, we will then issue a refund/credit to the person who purchased the goods.
N.B. We politely ask that the goods are returned to us in the condition that we sent them - tightly packed to avoid damage in transit. We reserve the right to withhold a refund if the goods are not returned to us in a resaleable state.
(Q) IS THERE A MINIMUM ORDER?
(A) We do not have a minimum order value, other than the quantities shown on the website. We supply good quality blank promotional products that you make and assemble yourself with our easy two part products.
(Q) ARE MY CREDIT CARD DETAILS SAFE?
(A) Yes. Plastics Direct has full merchant status for secure credit card payments over the telephone and internet (Telephone Order Line 01772 429110). For our online payments we use SagePay and PayPal. SagePay are one of the most respected on-line credit card clearing companies in the world, and employ state of the art security measures. Plastics-Direct.co.uk does not store your credit card details at any time. Both SagePay and PayPal are authorised and regulated in the UK by the FSA.
(Q) WHAT METHODS OF PAYMENT DO YOU ACCEPT?
(A) You can pay by telephone by calling our order line on 01772 429110 (please note that due to limited capacity to deal with calls, a minimum of £5 +VAT per carton/package applies to telephone orders).
You can also order online safely and securely with SagePay and PayPal.
We accept all major credit and debit cards: Visa, Mastercard and Maestro.
We also accept UK cheques by post but will only take cash payments, in person, via prior arrangement. Please do not send cash payments by mail. If you would prefer to pay by cheque via post, simply find the items that you require, call us on 01772 429110 to confirm availability and prices, then enclose a brief note of your required products in your letter (you can add the items to your cart and print off the order form if this is easier). Please remember to enclose your UK delivery address with your request when you post your cheque to us. All prices subject to VAT. Please allow extra time for clearance of cheque payments.
Please make cheques payable to Ad-Options Limited and send them to: Ad-Options Limited, 31 Momentum Place, off Nook Lane, Bamber Bridge PR5 6EF.
If you are in the mainland UK, delivery is free if ordered online - see shipping/Question below for exclusions - so we advise ordering online rather than using the telephone or cheque. We will despatch your goods promptly after payment and cheque clearance etc.
(Q) DO YOU ONLY DELIVER TO THE UK?
(A) Currently, we deliver to the UK & Ireland (UK Mainland orders are normally free delivery - see below for excluded areas). If you are outside this area, we suggest visiting BlankKeyrings.co.uk, who do ship a number of items from our range outside the UK. Additional carriage charges will apply to all orders to the Republic of Ireland.
If you are outside the UK Mainland (i.e. offshore islands, Highlands of Scotland, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight) we regret that there may be an extra carriage charge for delivery, which will be kept to a minimum. UK highlands & islands postcodes that may include extra carriage charges are shown below. However, if you are only ordering a small quantity, and the weight of the item/s will be less than 2kgs, we use Royal Mail for delivery and no additional charges will apply for the 1st package up to 2kgs. If however, your consignment needs to be split into more than one package for postal purposes, an additional price will be incurred for additional packages over the first. If uncertain about the weight of your order, please call us on 01772 429110 and we can advise you.
The following postcode list is not exhaustive and may include others:
All BT, GY, HS, IM, IV, JE, KW & ZE postcodes
AB13 - AB14 & AB30 - AB56
DD8 - DD11
G83 - G84
KA27 - KA28
PA20 - PA50 & PA60 - PA80
PH17 - PH26, PH30 - PH44 & PH49 - PH50
PO30 - PO44
TR21 - TR25
If you are unsure about any carriage to your area, please contact us and we will advise you. Tel: 01772 429110.
(Q) CAN I GET SOME SAMPLES?
(A) We have 2 standard sample packs; these contain approximately 10 items that we offer in our range, including keyrings, magnets, etc - you'll receive a mixture of ten items that are available. The sample packs are available directly from the shopping cart and you can select which one you prefer, and add it to your cart while shopping.
(Q) KEYRING CREATOR SOFTWARE
Any queries relating to Keyring Creator software must be directed to that company, and we suggest using the contact form on their website. We no longer have any rights or access to sales, technical information or any other data relating to the programme. For support please visit the Keyring Creator website www.Keyring-Creator.co.uk
Any information submitted to ourselves through this website WILL NOT BE SHARED with any other commercial partners, other than that necessary for the fulfillment of any order placed with us. We will only collect personal information from you (such as name, address, telephone number, email address etc) which you have provided voluntarily to us, either by ordering, completing registration or enquiry forms or sending emails to us. Please do not submit your personal data to us if you do not wish us to collect it.